USERS
Welcome to eeezap! Before using our platform, please read these Terms and Conditions (the "Terms") carefully. By accessing, downloading, or using the eeezap app or any of its services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the app.
1. Acceptance of Terms
By downloading, installing, or using eeezap, you affirm that you are of legal age to form a binding contract (means minors must be accompanied) and you agree to comply with these Terms. These Terms constitute a legally binding agreement between you and eeezap, accessible at www.eeezap.com.
2. Scope of Service
eeezap provides a platform that facilitates connections between users and various service providers for services including but not limited to food delivery, grocery delivery, ride-hailing, and other on-demand services. eeezap does not provide these services directly but merely acts as an intermediary. The use of our app is at your own risk, and we do not guarantee the quality, safety, or legality of the vendors and / or services or products you might interact with or purchase through our platform.
3. User Account
Registration: To access certain features of the service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
Account Security: You are responsible for safeguarding access to your own account and eeezap shall not be liable for any breach of security or unauthorized use of your account and / or consequences thereof. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Your account is your responsibility; you must keep your account details up to date. Only access your account through the official eeezap app. You must keep your password private and do not respond to any requests for your login details and / or verification codes (OTPS).
Treat everyone within the eeezap ecosystem, including but no limited to your taxi drivers, delivery drivers inter alia, with respect at all times. Be polite and respectful to all parties within the eeezap ecosystem: Do not smoke / vape. Do not litter, spit, vomit, shout, swear, put your legs on the dashboard, consume food or drinks, slam the door or engage in other socially or islamically un acceptable behaviors / speech. You are also responsible for the behaviour of your guests and bookings made under your account. Eeezap reserves the right to ban users / consusmers who do not abide by the Terms.
4. Use of Service
Eligibility: You must be at least 18 years old to use eeezap. By using eeezap, you represent and warrant that you meet these eligibility requirements.
Service Use: You may use eeezap only for lawful purposes and in accordance with these Terms.
You agree not to use the eeezap ecosystem In any way that violates any applicable local, or international law or regulation including but not limited to the following:
(4.1) To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the service, or which, as determined by us, may harm eeezap or users of the service or expose us to liability.
(4.2) To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation using the eeezap ecosystem.
(4.3) To impersonate or attempt to impersonate eeezap, an eeezap employee, another user, or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
(4.4) To book a ride on behalf of a stranger
(4.5) Share accounts or create duplicate accounts.
Eeezap reserves the right to ban users / consusmers who do not abide by the Terms.
5. Payment
Pricing: The price for products or services will be as quoted within the app at the time of purchase. eeezap (and its vendors therein) reserves the right to change prices for products or services displayed at any time in accordance with local laws and regulations, and to correct pricing errors that may inadvertently occur.
Customers who use eeezap agree to pay the final price quoted in eeezap inclusive of item prices, taxes, platform fees, delivery charges, which may be subject to change withouot prior notice inter alia as applied by eeezap.
Payment Processing: Payment for services or goods facilitated through eeezap is processed by third-party payment processors. eeezap does not store your financial information. However, we are not responsible for the payment processing practices of these third parties (Eeezap bears no liability for third party payment platforms’ practices including but not limited to payment gateways by banks, wallets by third parties, etc). You agree to provide and keep updated current, complete, and accurate purchase and account information for all purchases made via the service.
Once the eeezap virtual wallet is topped-up, it is not refundable. Users cannot withdraw funds back to their tradional bank accounts unless in the event of full-account closure (once the account is closed with withdrawal requests, users agree that it will be subject to review and any users deemed to be misusing this function will be banned from the app); for the avoidance of doubt, withdrawals in the event of account closures will be subject to Withdrawal Policy of eeezap to which the customerr agrees to follow
6. Intellectual Property
The app, including all content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by eeezap. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the service for your personal, non-commercial use.
7. User Content
Any content you post on or through the service is your content, and you retain all rights to it. However, by posting or sharing your content on or through eeezap, you grant us a non-exclusive, royalty-free, worldwide, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your content solely in connection with providing and promoting the service. You represent and warrant that you own or control all rights in and to the content and have the right to grant the license granted above to us.
8. Privacy
Your privacy is important to us. By using the service, you consent to our collection and use of personal data as outlined as per eeezap’s privacy policy.
9. Limitation of Liability
To the fullest extent permitted by applicable law, eeezap shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Your access to or use of or inability to access or use the service;
Any conduct or content of any third party on the service;
Any content obtained from the service;
Unauthorized access, use, or alteration of your transmissions or content;
Statements or conduct of any third party on the service;
Any other matter relating to the service.
10. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the service will immediately cease. If you wish to terminate your account, you may simply discontinue using the service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
12. Dispute Resolution
For any dispute you have with eeezap, you agree to first contact us at +960 7560606 via WhatsApp to attempt to resolve the dispute informally. If we are unable to resolve the dispute informally, both parties agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with or relating to these Terms through civil courts of Maldives.
13. Governing Law
These Terms shall be governed and construed in accordance with the laws of Republic of Maldives without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
14. Additional Provisions
Third-Party Services: eeezap may contain links to third-party websites or services that are not owned or controlled by eeezap. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Indemnification: You agree to defend, indemnify, and hold harmless eeezap, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the service, including, but not limited to, your User Content, any use of the service's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the service.
No Waiver: No waiver by eeezap of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of eeezap to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
15. Contact Information
Questions about the Terms should be sent to us at +960 7560606 via WhatsApp
By continuing to use eeezap, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Please check back frequently to see any updates or changes to these Terms.