Effective Date: 24th June, 2025
Welcome to eeezap! These Terms and Conditions ("Terms") govern your access to and use of
the eeezap mobile application and platform, including all services provided by Eeezo Pvt Ltd
("we," "us," or "our"). By downloading, accessing, or using eeezap, you agree to these Terms.
If you do not agree, please do not use the platform.
1. Acceptance of Terms
By creating an account, downloading the app, or using any service provided through eeezap,
you represent that you are of legal age to form a binding contract (minors must be
accompanied by guardians) and agree to be bound by these Terms.
2. Scope of Service
eeezap is a digital platform facilitating connections between users and independent service
providers for services including, but not limited to, food and grocery delivery, ride-hailing,
and other on-demand offerings. eeezap does not provide these services directly but acts as a
technology intermediary. We do not guarantee the quality, safety, legality, or availability of
third-party services and are not liable for the acts, errors, or omissions of any service
providers.
3. User Account
Registration: Users must provide accurate and current information when registering. You are
responsible for maintaining the confidentiality of your login credentials.
Security: You must immediately notify us of any unauthorized access or use of your account.
eeezap disclaims liability for any losses due to unauthorized access unless it results from our
gross negligence.
Conduct: Users must treat all participants in the eeezap ecosystem (drivers, delivery
personnel, other users) with respect. Misconduct, including abusive language, unsafe
behavior, or misuse of the platform, may result in permanent account suspension.
4. Eligibility and Permitted Use
Users must be at least 18 years old. The platform may only be used for lawful purposes.
Prohibited actions include:
∙Violating applicable local or international laws
∙Impersonating others or providing false information
∙Sharing or duplicating accounts
∙Abusing promotional features or booking services for non-personal use
We reserve the right to suspend or terminate access for violations.
5. Payments
Pricing: Charges include item prices, taxes, platform fees, and delivery charges. Prices may
vary and are subject to change without notice.
Processing: Payments are handled by third-party payment gateways. eeezap does not store
sensitive financial data and is not liable for issues arising from third-party processors.
Virtual Wallet: Wallet top-ups are non-refundable, except in accordance with our
Withdrawal Policy. Withdrawals are only allowed upon full account closure and must be to
the user's own bank account.
6. Intellectual Property
All platform content, trademarks, software, and functionality are the property of eeezap or its
licensors. Users are granted a limited, revocable, non-transferable license to use the app for
personal, non-commercial purposes.
7. User-Generated Content
By posting or submitting content, you grant eeezap a non-exclusive, royalty-free license to
use, display, and distribute such content in connection with the platform. You represent that
you own or have rights to the content shared.
8. Privacy & Data Protection
By using eeezap, you agree to our collection and use of personal data as detailed in
our Privacy Policy. We collect information such as name, contact info, location data,
transaction history, and device information. Data may be processed by third-party providers
or stored in jurisdictions outside your country. Users have the right to access, correct, or
delete personal data, subject to applicable law.
9. Limitation of Liability
To the fullest extent permitted by law, eeezap shall not be liable for any indirect, incidental,
or consequential damages, including but not limited to loss of data, profits, or service access
resulting from:
10. Termination
We may suspend or terminate your account for any breach of these Terms, without prior
notice. You may also terminate your account at any time. Sections concerning privacy,
liability, and intellectual property survive termination.
11. Changes to Terms
We may revise these Terms at our discretion. Updates will be posted on our website or app.
Continued use after changes indicates acceptance of revised Terms.
12. Dispute Resolution
In case of a dispute, contact us via WhatsApp at +960 7560606. If not resolved informally,
disputes shall be settled in the civil courts of the Maldives.
13. Governing Law
These Terms are governed by the laws of the Republic of Maldives. Any legal action shall be
filed exclusively in Maldivian courts.
14. Third-Party Services
We are not responsible for the content, privacy practices, or operations of any third-party
services or links accessed via the platform.
15. Indemnification
You agree to indemnify and hold harmless eeezap, its officers, directors, agents, affiliates,
and service providers from any claims or damages arising from your use of the service or
violation of these Terms.
16. Contact Us
For any questions or concerns regarding these Terms, contact us at +960 7560606 via
WhatsApp.
By using eeezap, you acknowledge that you have read, understood, and agree to these Terms
and Conditions.